To file a complaint about banking & financial services of IndusInd Bank, including issues related to, individual (personal) and corporate (business) banking, microfinance, credit cards and SME/personal loans, commercial vehicle loans, personal/current accounts, transactions, insurance, investment, and mutual funds, you can follow these steps and use the provided contact details:
IndusInd Bank Helplines:
- Customer Care Number: Call the toll-free number 18001023333 or +912268577777 / +912244066666. For banking issues, dial +912242207777 / 18001023333 (vehicle loans) to talk with executives.
- WhatsApp: Message on +912244066666
- Email: Send an email to reachus@indusind.com.
If you have complaints about NRI (Non-Resident Indians) banking services, call at +912261553100 or email your concerns to nri@indusind.com. Exclusive customer account holders can email to exclusive@indusind.com.
For complaints related to security vulnerability, scams, or phishing activities, email report.phishing@indusind.com to report the incident with the bank.
Customers of Business Correspondent (BC) can contact at 18002669945 or reachibg@indusind.com. For disputes related to Gold / Classic / Business Gold cards & credit cards, email your issues to cards.care@indusind.com or premium.care@indusind.com (credit cards).
Steps to file an online complaint:
- Visit the IndusInd Bank’s official website (indusind.com).
- Navigate to the “Reach Us” section of the menu.
- Click “Grievance Redressal” and select the “Online Dispute Resolution” option to open the online complaint form.
- Fill out the required details including customer ID, transaction ID (if required), banking issue, and supporting evidence.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the IndusMobile app to access online services and customer service.
Escalation to Regional Head:
If not resolved within 7 days or if you’re dissatisfied with the response, escalate the matter to the Regional Head / Nodal Officer at the regional office of the bank. Use the reference number of the previous complaint in your written complaint letter and provide additional information as needed. Send it to the respective department here:
| Service Type | Phone Number | |
|---|---|---|
| Banking (Including Digital Loans) | 18602677777 | customercare@indusind.com |
| Credit Cards | 18602677777 | head.cardservices@indusind.com |
| Micro Finance Customers | +914044526090 | GRO@indusind.com |
Escalate to Principal Nodal Officer:
If your complaint is still not resolved by the grievance/nodal officer, escalate it to the Principal Nodal Officer by quoting the reference number and detailing your initial contact with the bank. Send your written complaint here:
- Phone No.: +912268779659
- Email: nodal.officer@indusind.com
- Address: Executive Vice President & Principal Nodal Officer, IndusInd Bank Ltd. (Head Office) PNA House, 2nd Floor, Plot No 57, Near Datamatics 701, Street No 17, Andheri East, Mumbai – 400093.
If the banking complaint remains unresolved after 30 days or you’re dissatisfied with the final order, file a complaint against IndusInd Bank to the RBI Banking Ombudsman, referencing all prior communication.
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