To file complaints about banking and financial services of ICICI Bank, including issues related to corporate and retail banking (personal, current, or saving accounts), investment, insurance (life and non-life), credit/debit cards, loans, transfer of money, and asset management, you can follow these steps and use the provided helplines & contact details:
ICICI Bank Helplines:
- Customer Care Number: Call the toll-free number 18001080 or +912233667777. For banking issues, dial 18601207777 to talk with executives. For I-Direct (NRI) services, contact on toll-free number +912239140422 (charges may apply).
- Email: Send an email to customer.care@icicibank.com.
To report fraud or unauthorized transactions (credit/debit card), call at the toll-free helpline number 18002662 or report the incident online to the bank as soon as possible. For security breach, email to antiphishing@icicibank.com.
If you have any issue with NRI (Non-Resident Indian) banking services, call at +914030998025 / 18001025600 or email to nri@icicibank.com.
Steps to file an online complaint:
- Visit the ICICI Bank’s official website (icicibank.com).
- Navigate to “Contact Us” from the customer service section of the menu.
- Click “Customer Care” or “Queries & Complaints” to open the online complaint form.
- Fill out the form with required details including customer ID, transaction details (if needed), description of the issue, and expected resolution.
- Attach supporting documents (if required)
- Submit the form.
Finally, After submitting, you’ll receive a reference number on your registered mobile number to track the status of your complaint. You can also use the ICICI Bank’s (ICICI Pay) mobile app to access online services and customer services. If complaints are not resolved, contact your branch manager by visiting at your local branch office.
Escalation to Head of Customer Service:
If your issue remains unresolved or you’re dissatisfied with the response, escalate it to the Head of Customer Service at ICICI Bank, providing the reference number of your initial complaint. You can submit an online grievance web form or write a complaint letter and send it to:
- Phone No.: 18001080
- Address: ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor. Survey no: 115/27. Plot no. 12. Nanakramguda, Serilingampally. Hyderabad – 500032.
Escalate to Principal Nodal Officer:
For further dissatisfaction or unresolved complaints by nodal officers, escalate the matter to the Principal Nodal Officer (PNO) at ICICI Bank. You may do this via email, an online form, or a written letter. Send your grievance letter here:
- Email: headservicequality@icicibank.com
- Address: The Principal Nodal Officer, ICICI Bank Ltd Tower, Bandra Kurla Complex, Mumbai 400051.
As a final resort, if your complaint isn’t resolved within 30 days or you’re unhappy with the bank’s final resolution, file a complaint against ICICI Bank to the Banking Ombudsman of the Reserve Bank of India (RBI). Provide all relevant information and documentation regarding your complaint.
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