We’re sorry to hear about this distressing fraud. Since your emails to ofm@amazon.in haven’t yielded results, escalate your complaint to Amazon’s Grievance Officer via their grievance contact details and mention your FIR and prior communication. Simultaneously, write to ICICI Bank’s nodal officer at headservicequality@icicibank.com for action on your credit card dispute. Keep following up with the cybercrime portal at https://cybercrime.gov.in.