before 6 months I got a call saying that your card has activated CARD PROTECTION PLAN, you have to deregister from that other wise I have to pay rs 17 k … they told me my card number so I believe on them and after installing a app called indusind with same logo… the card was just a month old I received it just a month ago. which limit was 30k and they took all the money from the card. immediately I raised complaint it on 1930 cyber crime and block my card… after 2 days I got 9k back but remained ammount was not back on to my card… I have written so many mails to the bank but they didn’t respond with call also
Dear @amar_nath_biswal,
I’m sorry to hear about your situation. Here’s what you can do to recover the remaining amount:
- Follow Up with the Bank: Contact your bank’s customer care and escalate the issue. Provide your complaint reference number from the 1930 Cyber Crime report and highlight the unreturned amount.
- Visit the Bank Branch: Meet the branch manager in person and explain your case with all relevant documents, including transaction details and the cybercrime complaint receipt.
- Raise a Complaint with Banking Ombudsman: If the bank doesn’t respond, file a complaint with the Banking Ombudsman through the Reserve Bank of India (RBI) portal at https://cms.rbi.org.in/.
These steps should help recover the remaining amount. Let me know if you need further guidance.