Indusland bank customer care harrasment

[complainthub]

Dear @amar_nath_biswal,

I’m sorry to hear about your situation. Here’s what you can do to recover the remaining amount:

1. Follow Up with the Bank: Contact your bank’s customer care and escalate the issue. Provide your complaint reference number from the 1930 Cyber Crime report and highlight the unreturned amount.
2. Visit the Bank Branch: Meet the branch manager in person and explain your case with all relevant documents, including transaction details and the cybercrime complaint receipt.
3. Raise a Complaint with Banking Ombudsman: If the bank doesn’t respond, file a complaint with the Banking Ombudsman through the Reserve Bank of India (RBI) portal at https://cms.rbi.org.in/.

@complainthub

Steps to file an online complaint:

• Visit the IndusInd Bank’s official website (indusind.com) .
• Navigate to the “Reach Us” section of the menu.
• Click “Grievance Redressal” and select the “Online Dispute Resolution” option to open the online complaint form.
• Fill out the required details including customer ID, transaction ID (if required), banking issue, and supporting evidence.
• Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use the IndusMobile app to access online services and customer service.

@complainthub

If the banking complaint remains unresolved after 30 days or you’re dissatisfied with the final order, file a complaint against IndusInd Bank to the RBI Banking Ombudsman , referencing all prior communication.

These steps should help recover the remaining amount. Let me know if you need further guidance.