Two flight tickets have cancelled, the amount is not credited to my bank account till date

Two flight tickets have cancelled on 22/03/25 due to unavoidable circumstances both onward and return tickets through Coimbatore Indigo Airport office and they transferred the amount of Rs. 16402 to your account. Today I sent my grievance to your CEO to waive the refund deductions and trfansfer the entire amount of Rs.16402 to my bank account. While verifhying the status, a sum of Rs.1407 is deducted and the balance amount of Rs. 14995 will be transferred. Till date the amount is not transferred to my SB Account XXXXXXXX9646 of State Bank of India, Main Branch, Coimbatore. Kindly waive the refund deduction amount as already you have taken huge amount while booking the ticket. Kindly expedite and arrange to make payment without further delay.
Rengasamy
Coimbatore

Dear @rengasamy

Since you cancelled the tickets via the Indigo Coimbatore Airport office, please contact Indigo customer care for the deduction in your flight refund at 911246173838 / +911244973838 with your booking reference and refund proof. Request a waiver of the ₹1,407 deduction and immediate transfer of ₹16,402 to your SBI account. You may also escalate to the AirSewa portal for unresolved issues.

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