Two flight tickets have cancelled, the amount is not credited to my bank account till date

[rengasamy]

Two flight tickets have cancelled on 22/03/25 due to unavoidable circumstances both onward and return tickets through Coimbatore Indigo Airport office and they transferred the amount of Rs. 16402 to your account. Today I sent my grievance to your CEO to waive the refund deductions and trfansfer the entire amount of Rs.16402 to my bank account. While verifhying the status, a sum of Rs.1407 is deducted and the balance amount of Rs. 14995 will be transferred. Till date the amount is not transferred to my SB Account XXXXXXXX9646 of State Bank of India, Main Branch, Coimbatore. Kindly waive the refund deduction amount as already you have taken huge amount while booking the ticket. Kindly expedite and arrange to make payment without further delay.
Rengasamy
Coimbatore

[complainthub]

Dear @rengasamy

Since you cancelled the tickets via the Indigo Coimbatore Airport office, please contact Indigo customer care for the deduction in your flight refund at 911246173838 / +911244973838 with your booking reference and refund proof. Request a waiver of the ₹1,407 deduction and immediate transfer of ₹16,402 to your SBI account. You may also escalate to the AirSewa portal for unresolved issues.

@complainthub

Online Complaint Filing:

1. Visit IndiGo Website: Go to the official IndiGo website and navigate to the “Contact Us” or “online complaint form (goindigo.in)” through customer support section.
2. Select Issue: Choose the relevant category for your complaint (e.g., booking, baggage, refund).
3. Provide Details: Fill in all required fields with your flight information, ticket ID, personal details, and a thorough description of the issue.
4. Submit: Review your complaint for accuracy and submit it.

Escalate to Nodal Authority:

If your complaint remains unresolved after initial contact with Indigo customer care, escalate it to the nodal officer or appellate authority by email here:

• Nodal Officer: Send your email with supporting evidence at nodalofficer@goindigo.in.
• Appellate Authority: For further escalation, email the Indigo Appellate Authority, at appellateauthority@goindigo.in.

Note: If your complaints are still not resolved by Indigo, lodge your grievance with the AirSewa Nodal Officer.

What to include in your complaint:

• Customer detail: Include your full name, contact information, and booking reference number.
• Detailed Description: Clearly explain the issue, providing dates, times, flight numbers, and any previous interactions with customer service.
• Supporting Evidence: Attach any relevant documents, such as tickets, boarding passes, or receipts.
• Desired Resolution: Specify the outcome you seek, whether it’s a refund, compensation, or another solution.

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