Whether it’s a flight cancellation or delay, lost baggage, a booking error, difficulties with online check-in, or problems with refunds or customer service, you can file these complaints to IndiGo to address your concerns by following these instructions:
Contact Indigo Customer Care
- Helpline Number: Call IndiGo’s customer service helpline at +911246173838 or +911244973838 for immediate assistance. The other numbers can be found on their official website or on your flight ticket.
- WhatsApp: Send your message to +917428081281.
If you are from China, call the international customer care number +862022503838 to report the issue.
Online Complaint Filing:
- Visit IndiGo Website: Go to the official IndiGo website and navigate to the “Contact Us” or “online complaint form (goindigo.in)” through customer support section.
- Select Issue: Choose the relevant category for your complaint (e.g., booking, baggage, refund).
- Provide Details: Fill in all required fields with your flight information, ticket ID, personal details, and a thorough description of the issue.
- Submit: Review your complaint for accuracy and submit it.
Escalate to Nodal Authority:
If your complaint remains unresolved after initial contact with Indigo customer care, escalate it to the nodal officer or appellate authority by email here:
- Nodal Officer: Send your email with supporting evidence at nodalofficer@goindigo.in.
- Appellate Authority: For further escalation, email the Indigo Appellate Authority, at appellateauthority@goindigo.in.
Note: If your complaints are still not resolved by Indigo, lodge your grievance with the AirSewa Nodal Officer.
What to include in your complaint:
- Customer detail: Include your full name, contact information, and booking reference number.
- Detailed Description: Clearly explain the issue, providing dates, times, flight numbers, and any previous interactions with customer service.
- Supporting Evidence: Attach any relevant documents, such as tickets, boarding passes, or receipts.
- Desired Resolution: Specify the outcome you seek, whether it’s a refund, compensation, or another solution.
Tips:
- Before booking tickets, you may familiarize yourself with IndiGo’s policies regarding flight cancellations, delays, refunds, and baggage compensation.
- If you encounter an issue, report it to IndiGo as soon as possible. Delays in reporting may affect your eligibility for compensation or refunds.
- Maintain copies of all relevant documents, such as tickets, boarding passes, baggage tags, and communication with IndiGo. These records will help support your complaint.
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