How can I file flight complaints to Indigo?

Whether it’s a flight cancellation or delay, lost baggage, a booking error, difficulties with online check-in, or problems with refunds or customer service, you can file these complaints to IndiGo to address your concerns by following these instructions:

Contact Indigo Customer Care

  • Helpline Number: Call IndiGo’s customer service helpline at +911246173838 or +911244973838 for immediate assistance. The other numbers can be found on their official website or on your flight ticket.
  • WhatsApp: Send your message to +917428081281.

If you are from China, call the international customer care number +862022503838 to report the issue.

Online Complaint Filing:

  1. Visit IndiGo Website: Go to the official IndiGo website and navigate to the “Contact Us” or “online complaint form (” through customer support section.
  2. Select Issue: Choose the relevant category for your complaint (e.g., booking, baggage, refund).
  3. Provide Details: Fill in all required fields with your flight information, ticket ID, personal details, and a thorough description of the issue.
  4. Submit: Review your complaint for accuracy and submit it.

Escalate to Nodal Authority:

If your complaint remains unresolved after initial contact with Indigo customer care, escalate it to the nodal officer or appellate authority by email here:

:office_worker:t5: Note: If your complaints are still not resolved by Indigo, lodge your grievance with the AirSewa Nodal Officer.

What to include in your complaint:

  • Customer detail: Include your full name, contact information, and booking reference number.
  • Detailed Description: Clearly explain the issue, providing dates, times, flight numbers, and any previous interactions with customer service.
  • Supporting Evidence: Attach any relevant documents, such as tickets, boarding passes, or receipts.
  • Desired Resolution: Specify the outcome you seek, whether it’s a refund, compensation, or another solution.

:person_tipping_hand:t6: Tips:

  • Before booking tickets, you may familiarize yourself with IndiGo’s policies regarding flight cancellations, delays, refunds, and baggage compensation.
  • If you encounter an issue, report it to IndiGo as soon as possible. Delays in reporting may affect your eligibility for compensation or refunds.
  • Maintain copies of all relevant documents, such as tickets, boarding passes, baggage tags, and communication with IndiGo. These records will help support your complaint.

If you need further assistance, :technologist:t5: feel free to ask by replying to us! :point_down:t5: We will try to help you.