Dear @rengasamy
Since you cancelled the tickets via the Indigo Coimbatore Airport office, please contact Indigo customer care for the deduction in your flight refund at 911246173838 / +911244973838 with your booking reference and refund proof. Request a waiver of the ₹1,407 deduction and immediate transfer of ₹16,402 to your SBI account. You may also escalate to the AirSewa portal for unresolved issues.
Online Complaint Filing:
Visit IndiGo Website: Go to the official IndiGo website and navigate to the “Contact Us” or “online complaint form (goindigo.in) ” through customer support section.Select Issue: Choose the relevant category for your complaint (e.g., booking, baggage, refund).Provide Details: Fill in all required fields with your flight information, ticket ID, personal details, and a thorough description of the issue.Submit: Review your complaint for accuracy and submit it.
Escalate to Nodal Authority: If your complaint remains unresolved after initial contact with Indigo customer care, escalate it to the nodal officer or appellate authority by email here:
Note : If your complaints are still not resolved by Indigo, lodge your grievance with the AirSewa Nodal Officer
What to include in your complaint:
Customer detail: Include your full name, contact information, and booking reference number.Detailed Description: Clearly explain the issue, providing dates, times, flight numbers, and any previous interactions with customer service.Supporting Evidence: Attach any relevant documents, such as tickets, boarding passes, or receipts.Desired Resolution: Specify the outcome you seek, whether it’s a refund, compensation, or another solution.
If still need help, reply to us.