Good evening Sir/Madam, Myself Dr Kishorbhai Satani, a frequent flyer and dedicated customer of Indigo airline, today not only me but so many aged passengers faced horrible experience from your side as I have booked my flight no. 6E 5014 from Delhi(T3) to Vadodara, Gujarat and timing of the flight was on 18.25 and I was choked in traffic at delhi Dwarka road and literally rushed towards gate no 60 at 18.08 but at that place I was informed that you have to go at gate no 48 and when I rushed there I told by Indigo staff(Yash Yadav and Musthafa) that flight is delayed by 40 min and it is not our responsibility but our back up team has to inform you. My mobile and number and e mail IDs are also updated in your system.
So, I want to ask you basic question that isn’t it is your responsibility to keep updated on time to your customers??
Dear @Kishor_Satani
We’re sorry to hear about your experience with flight 6E 5014. Indigo staff should have proactively informed you about the delay, especially since your contact details were updated in their system. Please raise a formal complaint through Indigo’s customer care at +911246173838 / +911244973838 or email nodalofficer@goindigo.in with flight details and staff names. You may also escalate to the DGCA via Airsewa.
If still need help, reply to us.