My uncle Shiban Ganju is holding a Citibank credit card no. XXXX9011 in place of Blocked card no. XXXX3437. His Relationship with Citibank since April 2006. After changeover to Axis Bank, they said that card ending 9011 has been permanently blocked giving the reason “Bill of Rs. 9,226/- not paid”. The last payment of Rs. 6,269/63 was made on 1.5.24 and after that no bills have ever been received & nothing paid. He was also requested Axis Bank which bill is unpaid , kindly let him know , he will be happy to pay.
It is very strange that without any consent of my uncle Shiban Ganju, they deactivated the credit card.
When he was requested them to replace the Citibank card 9011 with Axis Bank card, he received mail by Axis Bank that they regret to inform him that they are unable to replace the same.
This card has 2,47,669 Reward points. My uncle requested Axis Bank if they are not ready to replace the card , reward points be credited to him as air miles.
He has not received satisfied reply from Axis Bank hence moved to you.
Dear @shiban1936
Your uncle, Mr. Shiban Ganju, has faced an unjustified credit card block from Axis Bank due to an alleged unpaid bill of ₹9,226, despite no bill notifications being received. Since Axis Bank has denied replacing his Citibank credit card and has not addressed his request to redeem 2,47,669 reward points, he should escalate the matter.
- Contact Axis Bank Nodal Officer by using this information.
- File a Complaint with RBI Ombudsman: If unresolved, he can escalate the issue via the RBI Ombudsman for Banking Services at https://cms.rbi.org.in. For more help, read: Where to file complaints against Banks or NBFC?
If still need help, reply to us.