Dear @nmno_ji
For the alleged fraud involving Axis Bank agent Mukesh and the unauthorized Max Life Insurance policy on your illiterate mother’s account, submit a formal complaint to Axis Bank via their grievance redressal portal. Include all evidence and complaint numbers (e.g., 4001512500250, 6802015). Also file an FIR at your nearest police station under IPC sections related to fraud and forgery, since consent and documents were misused.
Steps to file an online complaint:
Visit Axis Bank’s official website (axisbank.com) .
Navigate to the “Support ” section of the menu.
From the “Reach Us Here” section, click “Chat with Agent” to open the online complaint form.
Fill out the required details including type of banking issue, customer ID, and expected resolution.
Attach supporting documents/photos, if required.
Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use Axis Bank’s mobile app to access online services and customer service by chatting with agents. Further, you may visit your local branch office and write a complaint letter to the Branch Manager.
Escalation to Nodal Officer:
If your complaints are unresolved by the customer service team or branch manager within 10 days, escalate to the Circle Nodal Officer/Nodal Officer with your reference/ticket number. You can submit an online grievance form or send the written complaint letter (or download the grievance form ) by post or email here:
Phone Number : +918061865200Email : nodal.officer@axisbank.com Address : Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.
Escalate to Principal Nodal Officer:
If the case is still unresolved by the Nodal officer, Escalate the complaint to the Principal Nodal Officer with the acknowledgement number and expected resolution. You can submit the provided online grievance web form or send a written grievance letter by email or post here:
Phone No : +918061865098Email : pno@axisbank.com Address : Principal Nodal Officer, Axis Bank Ltd. Axis Bank LTD. 4th Floor, Axis House, Wadia International Centre, P.B. Marg, Worli, Mumbai 400025.
If your grievance is not resolved within 30 days or dissatisfied, file a complaint with the Banking Ombudsman, RBI with all details of all previous communication with Axis Bank and the Service Request (SR) number or acknowledgement details of the unresolved complaint.
If still need help, reply to us.