How can you complain about banking services of YES Bank?

Finance
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If you have complaints about banking, investment, and financial services of YES Bank, such as personal banking/financial products and services, consumer banking (SME, Wholesale, and Rural segments), corporate banking, loans, and wealth management, insurance, investment, and Agri & Micro bankings, follow this guide and use the provided customer helplines & contact details of the bank:

Yes Bank Customer Support
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YES Bank Helplines:

  • Customer Care Number: Call the toll-free number 18001200 or helpline number +912249350000. For unauthorized transactions, call +912261219000 or SMS ‘HELP’ followed by your Customer ID to +9195522200202. If you are outside of India, call at +912250795101.
  • WhatsApp: Message on +918291201200.
  • Email: Send an email to yestouch@yesbank.in or yesfirst@yesbank.in (for Yes First customers).

For issues related to credit card, call at 18001036000 (YES First/Premia Card) or 18001031212 (YES Prosperity Credit Card) and send an email to yestouchcc@yesbank.in. In case of retail/commercial credit cards, email to creditcard.closure@yesbank.in or cc.corporateassist@yesbank.in.

:tipping_hand_man:t5: Note: If you have complaints & queries related to Corporate or Business Banking and Client Servicing, contact the support team by calling at +912250919800, +912265079800 or 18001023357 (for unauthorized/ fraudulent transactions) and email to cms.helpdesk@yesbank.in for cash management issues. Further, for help of NACH services or Trade helpdesk, email to nach.helpdesk@yesbank.in or tradehelpdesk@yesbank.in.

Steps to file an online complaint

  • Visit the YES Bank’s official website (yesbank.in).
  • Navigate to “Contact us” page.
  • Click “Make a complaint” from complaint section to open the online complaint form.
  • Fill out the online form with necessary details like Customer ID, Account number, and transaction information.
  • Submit the form.

Finally, note down the reference/ticket ID to track status. You can also register your complaint online through the YES Bank App or chat with YES Robot.

Escalation Nodal Officer:

If your previous complaints are not resolved within 7 days, escalate it to the Grievance/Nodal Officer using the reference number of your initial complaint Send the written grievance letter to the grievance officer here:

  • Phone Number: +912250795173
  • Email: head.grievanceredressal@yesbank.in
  • Address: Head – Grievance Redressal, YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055.

Escalate to Principal Nodal Officer:

If you are still dissatisfied, escalate the complaint further to the Principal Nodal Officer at YES Bank’s Head Office, providing all relevant details of your case including acknowledgement/reference number and expected relief. Send your written complaint by email or post here:

  • Phone Number: +912250795174
  • Email: principal.nodalofficer@yesbank.in
  • Address: Attn: Principal Nodal Officer – YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055.

Approach to Banking Ombudsman

If the complaint remains unresolved after 30 days or you’re dissatisfied with the final resolution, file a complaint against the bank to the Banking Ombudsman of RBI (Reserve Bank of India) with necessary details like SR/ticket number and supporting documents.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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