To file a complaint about financial, brokerage, and stock market services of Angel One including issues related to opening demat and trading accounts, brokerage and account charges, buying/selling and trading stocks, IPOs, F&Os, commodities, mutual funds, and other investment services, you can follow these steps and use the provided contact details:
Angel One Customer Support:
- Customer Care Number: Call at the toll-free helpline number 18001020 to talk with a representative.
- Email: Send an email to support@angelone.in or partners@angelbroking.com (for partner requests).
To report a cyberattack, call the cyber department of Angel One at the helpline number +918045070444 or email cybersecurityissues@angelbroking.com.
Steps to file an online complaint:
- Visit Angel One’s official website (angelone.in).
- Navigate to the “Contact Us” page.
- Click “Create new ticket” or login to your account to open the online complaint form (or use the mobile app).
- Fill out the form with required details including client ID (if needed), type of issue, description of the complaint, and supporting evidence.
- Upload documents or photos, if any.
- Submit the form.
Finally, note down the ticket ID or reference number to track status of your complaint.
Escalation to Head of Customer Service:
If your issue is not resolved at the initial level by the customer support team, escalate it to the Head of Customer Care of Angel One by emailing escalation@angelone.in with the previous complaint ticket number, description of the issue, and any relevant documents. You can also call the CS Head at the contact number +918657864227.
Escalate to Compliance Officer:
If your complaints are not resolved by the CS Head, escalate the grievance to the Compliance Officer of Angel One by writing a complaint letter with the reference number of the escalated unresolved complaint. The contact details of the officer is:
- Phone Number: +918657864228
- Email: compliance@angelone.in
- Address: Compliance Officer, Angel One Limited – 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai – 400093.
Further, you may escalate the complaint to the Chief Executive Officer (CEO) and Managing Director (MD) by emailing ceoescalation@angelone.in. For concerns related to the National Pension Scheme (NPS), email NPSgrievances@angelbroking.com.
Approach the Regulatory Authority:
If you are still dissatisfied or your complaints are not resolved by Angel One, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL). Further, you may lodge an online complaint against Angel One to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).
For disputes related to loans and financial services, you may approach the Banking Ombudsman of the Reserve Bank of India (RBI).
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