How can you file complaints about Zerodha services?

Finance
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To file a complaint about brokerage services of Zerodha including issues related to online trading, brokerage fees, stock trading, investment (buying/selling of shares), bonds/mutual funds, or other Demat & trading account issues, you can follow these steps and use the provided contact details:

Zerodha Customer Support
Zerodha Customer Support1259Ă—720 91.3 KB

Zerodha Customer Support:

  • Helpline Number: Call at the customer care number +918047181888 or +918047181999 for general online trading and brokerage service complaints.
  • Email: Send your complaint by email at complaints@zerodha.com. For issues related to DP, email dp@zerodha.com.

If your issues are not resolved, call to the customer service department at +919513369973. For emergencies, call +9180468011661 or email stoptrade@zerodha.com.

Steps to file an online complaint:

  • Visit Zerodha’s official website (zerodha.com).
  • Navigate to the “Contact Us” page.
  • Click “Create Ticket” to open the online complaint form.
  • Select the category of issue.
  • Fill out the online form with required details including client ID, type of issue, and supporting evidence.
  • Upload supporting documents, photos, or screenshots.
  • Submit the form.

Finally, note down the reference/ticket number for tracking.

Escalation to Head of Customer Service:

If your complaints are not resolved, escalate them to the head of customer care or compliance department of Zerodha Broking Limited with reference/ticket number and other supporting evidence. For this, you can call at +919513369972 or +919513369971.

Further, you may escalate the grievance to the CEO of Zerodha.

Approaching to SEBI:

If you are dissatisfied with Zerodha’s resolution or your complaints are not resolved, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL). Further, you may lodge an online complaint against Zerodha to the Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI).

As a last resort, you may file a petition with the Securities Appellate Tribunal (SAT) for unresolved disputes regarding investment and securities. For investor dispute resolution, you may use the SmartODR (Online Dispute Resolution) platform for mediation.

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