I have made payment of Rs 1132.66 for Big Basket Order 1629814280. My bak account has been debited

I had made payment of Rs 1132.66 for Big Basket Order: 1629814280. My bank account with SBI has been debited for Rs 1132.66 and credit given to Big Basket Account at Pune.

Your company is asking me to pay the amount in Cash again on COD basis, although they have advised me by SMS that they have received multiple payment as well as my payment of Rs 1132.66 in the Big Basket account at Pune.

Why this harrassment to a Senior Citizen like me. Please investigate and stop harrasing me.

Guido Dsouza

On 1st Feb at 2.54 pm I rece

Dear @Guido_D_souza

You should contact BigBasket customer service to file a formal complaint regarding this issue of conflict with payment information and subsequent requests for COD payment from BigBasket. Provide them with all relevant information, including your order number (1629814280), payment details (date, amount, bank), and the SMS messages you received. Keep a record of all communication with them.

You can call at BigBasket helpline number 18601231000 or email customerservice@bigbasket.com. To lodge an online complaint, follow these instructions:

If BigBasket fails to resolve the issue satisfactorily, you should then register a formal complaint with the National Consumer Helpline (NCH). For more information, read this: How to file consumer complaints to National Consumer Helpline?