Regarding my Order No: 1665925010 for Rs1145.96. I have made the payment through my debit card ending 8422. My account has been debited for Rs 1145.96. Still you have messaged me that you are refunding me the amount.
Like earlier I know you will send the order items and ask me to pay on COD basis, which I will not do. I can send you a photo of the debit of Rs 1145.96 to my account today as proof of payment. I will be writing to RBI in the matter as you are playing with the sentiments of the public.
Dear @Guido_D_souza
It appears there is a discrepancy between your payment and the refund message received. Please contact the customer support team of the merchant or payment provider immediately with proof of payment (screenshot of the debit). If they proceed with COD despite your payment, you may escalate the issue to the National Consumer Helpline (NCH) Portal or the RBI Ombudsman (in case of banking dispute). Keep a record of all communications.
Could you confirm the name of the merchant or payment provider so we can guide you better?
If still need help, reply to us.