I have made payment of Rs 1132.66 for Big Basket Order 1629814280. My bak account has been debited

[complainthub]

Dear @Guido_D_souza

You should contact BigBasket customer service to file a formal complaint regarding this issue of conflict with payment information and subsequent requests for COD payment from BigBasket. Provide them with all relevant information, including your order number (1629814280), payment details (date, amount, bank), and the SMS messages you received. Keep a record of all communication with them.

You can call at BigBasket helpline number 18601231000 or email customerservice@bigbasket.com. To lodge an online complaint, follow these instructions:

@complainthub

1. Visit the support center of BigBasket’s official website (bigbasket.com).
2. Fill out the service request form with email, subject, and message with BB order ID
3. Submit your complaint form.

Finally, note down the reference number (may receive an email) to track your status and for future usage.

Escalation to Grievance Officer:

If your complaint is not resolved satisfactorily, escalate it to the Grievance Officer at Big Basket by writing an email with all the required information or send it by post here:

• Email: grievanceofficer@bigbasket.com
• Address: BigBasket, Supermarket Grocery Supplies Pvt. Ltd – Ranka Junction, No. 224 (old Sy No.80/3), 4th Floor, Vijinapura, Old Madras Road, K R Puram, Bangalore – 560016.

If BigBasket fails to resolve the issue satisfactorily, you should then register a formal complaint with the National Consumer Helpline (NCH). For more information, read this: How to file consumer complaints to National Consumer Helpline?