If you have complaints about online shopping, purchases, and orders from ShopClues including issues related to online orders for items/products, merchant deals (for business), delivery delays, subscription plans, store services, or payment issues, follow these steps and use the provided contact details & helplines to make your complaint with ShopClues:
ShopClues Customer Support:
- Customer Care Number: Call at +911244414888 or +911244669777 (for Merchant) to talk with customer service executive.
- WhatsApp: Message on +911244414888 or +911244669777 (merchant support)
- Email: Send an email to info@shopclues.com.
Steps to file an online complaint:
- Visit the ShopClues’ official website (shopclues.com).
- Navigate to “Contact Us” page.
- Click “Customer Support” or “Merchant Support” option.
- Click “Raise a query” and login to your account to open the online complaint form or chat with an executive.
- Fill out the form with required details including order details, product/service issues, and personal contact information.
- Submit the form.
Finally, note down the reference ID to track status. You can also use the ShopClues mobile app to get help from customer service or online shopping services.
Tips: For quality-related complaints of food/nutrition products, complain to the Food Safety and Standards Authority of India (FSSAI).
Escalation to Grievance Officer:
If your complaints are not resolved by customer service, escalate it to ShopClues’ Grievance Officer by sending an email at grievance@shopclues.com with your complaint details. Further, escalation can be made to the Head of Customer Care or the Nodal Officer within ShopClues by sending a complaint letter at head office:
- Phone Number: 0124-4414888
- Address: Grievance Officer for ShopClues, GIC-Customer Support, Clues Network Private Limited, 1404-07, 14th Floor, Tower – B Unitech Cyber Park, Sector 39 Gurugram, Haryana – 122003.
Still, not resolved? If your consumer rights are violated by ShopClues, file a consumer complaint to National Consumer Helpline (NCH) with all supporting documents and purchase details.
Still, have questions? 
Ask by replying to us. 
We will help you.