Dear @Kayla_Hutcheson
To address your concerns regarding missing funds and winnings on WinZO, please contact their support or raise a ticket via the app under “Help & Support.” You might find this option on their website (winzogames.com) or within the app itself.
If the above options don’t work or the issue is not resolved, you can submit a formal grievance to WinZO using the provided email address: grievanceofficer@winzogames.com.
Describe your transaction details and attach any relevant screenshots. If the issue remains unresolved, you may escalate it by filing a complaint with the National Consumer Helpline.
If still need help, reply to us.