Swiggy Instamart Wrong item delivered Refund issue harrasment

[complainthub]

Dear @Aanchal_Gupta Ji,

You are facing an unacceptable delay in your refund request for the Noise Aura earbuds worth ₹1462. Despite two pickup attempts, the delivery agents left without collecting the item, citing that Swiggy rejected the return. Here’s how to resolve this:

1. Contact Swiggy Support: You can email to support@swiggy.in to share your order details and failed pickup attempts. Request a written explanation for the rejection.
2. Escalate to Swiggy’s Grievance Officer: Email all details, including order number, photos, and pickup dates. For this, follow these instructions:

@complainthub

• WhatsApp: Message +918068422430 (for delivery partner issues)
• Online: You can file a complaint online through the Swiggy app (live chat support) or website (Help & Support - swiggy.com).

While filing your complaint, provide this information:

• Order ID (if applicable)
• Subject of the complaint
• Detailed description of the issue
• Supporting evidence (e.g., screenshots, invoices)

2. Escalation to Grievance Officer:

If your complaint is not resolved to your satisfaction at Level 1, escalate it to the Grievance Officer with reference/ticket ID of the previous complaint. The contact details are:

• Phone Number: +918068422422
• Email: support@swiggy.in, grievances@Swiggy.in
• Address: Grievance Officer – Bundl Technologies Private Limited, Reg Office: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103.

3. File a Consumer Complaint: If unresolved, approach the Consumer Disputes Redressal Commission under Section 35 of the Consumer Protection Act, 2019. You can lodge an online consumer complaint with the National Consumer Helpline (NCH)

If still need help, reply to us.