To file a complaint regarding online shopping issues with Meesho (such as defective/low-quality products, refund, cancellation or delayed delivery, seller advertisement/payment settlement, or customer service of Meesho support team), you can follow these steps:
Contact Meesho Customer Care:
- Toll-free Customer Care: Reach out to Meesho’s customer care service by requesting a callback through the app or website.
- Email: Send a detailed email to query@meesho.com.
If you are a seller, send an email to sell@meesho.com to register your complaints about seller services. For any misconduct or business disputes with Meesho, you may approach the Competition Commission of India (CCI).
Steps to file a complaint online:
- Visit Meesho’s official website: meesho.com
- Select the ‘Support’ or ‘Help Center’ section.
- Login to your registered account
- Select your order and find an option to file a complaint online.
- Provide all necessary details, including your order number, the issue, and any supporting evidence like pictures or correspondence.
After submitting your complaints, note down the reference ID. If not resolved, escalate the case to the senior executive of Meesho.
Escalation to Grievance Officer:
If your issue is not resolved satisfactorily, escalate it to Meesho’s Grievance Officer. You can write a grievance letter or send an email with the reference/ticket ID of the previous complaint or supporting evidence regarding IPR violations to the headquarters or legal department. The contact details are:
- Address: The Grievance Officer, 06-105-B, 06-102, (138 WU), Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur Village Varthur Hobli, Bengaluru, Karnataka – 560103.
- Email: legalsupport@meesho.com
Approaching the Consumer Forum:
As a last resort, if you are still not satisfied with the resolution, you can approach the Consumer Forum. File a formal complaint to the Consumer Commission (NCDRC) detailing your grievances and the lack of resolution from Meesho’s end.
Additionally, you may also lodge an informal consumer complaint to the National Consumer Helpline (NCH) to start an arbitration or mediation with Meesho.
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