Dear @Vimal_Pandya
To lodge your complaint about no staff on the 1st floor and unavailability of soaps, toothpaste, and face creams until 11 AM today, send a written grievance (date, time, items) to the store manager or via registered post. Then email the retailer’s customer care or call their toll-free helpline (found on your bill) with your details. If there’s no response within 7 days, escalate to the National Consumer Helpline at 1800-11-4000.
If still need help, reply to us.