To file complaints about furniture and home solutions products of Godrej Interio including issues related to home appliances (kitchen accessories, dining sets, display/TV units, etc.), furnitures (almirahs & wardrobes, beds/mattresses, home lockers& safes, sofas & lounges, etc.)product defects, return or refund, delivery delays, installation, warranty, and other product disputes, you can follow these steps and use the provided contact details:
Godrej Interio Customer Support:
- Customer Care Number: Call at the toll-free helpline number 18002671122 or 18002095511 to talk with a representative.
- WhatsApp: Message on +919321665511
- Email: Send your complaint by email at interiocare@godrej.com.
For issues related to sales, email at sales@godrejinterio.com or escalate to the sales head by sending an email to intbuhd@godrej.com.
Steps to file an online complaint:
- Visit Godrej Interio website (godrejinterio.com).
- Navigate to “Service & Support” page.
- Select the category of the issue to open the online complaint form.
- Fill out the form with required details including your order number/invoice, product details, description of the complaint, and supporting documents (bills, photos, etc.).
- Submit the form.
Finally, note down the reference/ticket number to track status of your complaint. The customer care team will acknowledge your complaint and try to resolve it within 7 working days.
Escalate to Service Head:
If your complaints are unresolved, escalate it to the Service Head of Godrej Interio with the reference/acknowledgement ID and expected resolution. You can write a complaint letter and send it by post or email to head office at:
- Phone Number: 18002095511
- Email: nsh.interio@godrej.com, kithead@godrej.com (Kitchen)
- Address: Visit nearest local Godrej Interio Store.
Approach Consumer Forum:
If the issue remains unresolved by Godrej Interio or consumer rights are violated, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant details, including your complaint reference number and any correspondence with the company.