To file a complaint about home appliances & electronic products of Godrej Smartcare, including issues related to electronic products (ACs, Microwaves, refrigerators, etc.), maintenance services, and accessories (furniture, security products, locks, etc.), you can follow these steps and use the provided contact details:
Godrej Smartcare Customer Support:
- Customer Care Number: Call at Godrej’s toll-free number 18002095511 to talk with customer service executives. You can also SMS “godrejcare” at 56677.
- WhatsApp: Message on +919321665511
- Email: Send an email to smartcare@godrej.com or vending@godrej.com (Godrej Vending)
For complaints related to ISI (Indian Standards Institution) Mark, register a complaint online to the Bureau of India Standards (BIS), Ministry of Consumer Affairs to report the violation of the compliance laws.
Steps to file an online complaint:
- Visit Godrej Smartcare’s official website (godrejsmartcare.com).
- Navigate to the “Appliance” section from the menu.
- Click “Submit Service Request” to open the online complaint form.
- Fill out the form with required details including product details, warranty, and description of the issue.
- Submit the form.
Finally, note down the reference/ticket ID to track status.
Escalation to Nodal Officer:
If your issue is not resolved by the customer support team, escalate the complaint to the Head of Customer Service at Godrej & Boyce Mfg. Co. Ltd by writing a complaint letter including the reference number and expected resolution. Contact the nodal officer here:
- Phone Number: +912267965656 (Head Office)
- Email: smartcare@godrej.com
- Address: National Service Head, Godrej Appliances – Godrej & Boyce Mfg. Co. Ltd., Pirojshanagar, Vikhroli, Mumbai- 400079, India.
For unresolved payment, order, and cancellation disputes, refer to Godrej’s policies and email your written legal notice to Godrej Legal Head Office at smartcare@godrej.com (call for help at +912267966605).
Note: If your previous complaints are not resolved by Godrej or your consumer rights are violated, file an informal complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs.
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