Dear @Neetu_Khatri
Since Zepto has failed to refund your payment despite multiple follow-ups and has given inconsistent responses, you should file a formal complaint with the National Consumer Helpline . Call 1800-11-4000 to lodge your grievance. Include details like order ID, payment proof, and communication history. This will initiate official action against unfair practices and help expedite your refund.
Online Grievance Registration (INGRAM): This is the recommended way to file complaints. Here’s how:
Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/ )
Step 2: Register or Login
If you’re a new user, click the “Sign Up ” button and fill out the Consumer Registration Form.
If you already have an account, log in using your credentials.
Step 3: Choose the Grievance Registration Form
Select “Consumer Grievance ” from the available options.
Step 4: Register Your Complaint
Fill out the online consumer complaint form. Here’s what you’ll need to provide:
Personal Details: Name, contact information, etc.Complaint Nature: Briefly describe the issue you’re facing.Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).Description of Dispute: Explain the problem with facts and dates.Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).
Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.
Tips : Know, What documents do I need to file a complaint to Consumer Forum?
Step 5: Submit the Complaint
Once you’ve filled out the form and attached any documents, click the “Submit ” button. You’ll receive a Grievance Docket Number , which you can use to track the status of your complaint.
Step 6: Track Your Complaint Status
Use the "Track Grievance" option on the NCH website (consumerhelpline.gov.in ) or login to your account dashboard to check the progress.
If still need help, reply to us.