Zomato fraud

[rajendra_vejella]

I have orderd 5 items and in that 1 item of main food was missing and they delivered sub items withou chicken leg pieces. I asked them 1 item missing they said we will refund. I said what will i do witout main item.
This is total fraud by zomato and they are just cheating daily with many customers and enjoying. Never ever go with zomato. I have video also of the packet opening. This is upfront fraud by zomato. This zomato is doing fraud

[complainthub]

@rajendra_vejella

Since you have already contacted them and have order details and a video, you can lodge a formal consumer complaint to the National Consumer Helpline (NCH) with your previous complaint reference numbers and all order details, including the missing item and the video evidence.

Before this, you may also escalate the case to Grievance Officer of Zomato by following these instructions:

@complainthub

If your issue remains unresolved at the customer service level, you can escalate it to Zomato’s Grievance Officer. This is especially important for serious complaints or those requiring a higher level of attention including privacy concerns.

The contact details are:

• Email: grievance@zomato.com, nodal@zomato.com
• Address: Grievance Officer – Zomato Limited, Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102.

Note: Law Enforcement Agencies can request the officer for the information required from Swiggy.

To lodge a consumer complaint with NCH, you may call at the helpline number 1800-11-4000 / 1915 or use these steps for raising your case online:

@complainthub

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

If still need help, reply to us.