If you have any complaints about Zomato such as online food orders, delayed delivery, cancellation, dining booking, refund/payment disputes, or other delivery partner concerns, follow these steps to file your complaints:
1. Zomato Customer Care:
Your first point of contact is Zomato’s customer service team here:
- Customer Service Numer: Call the Zomato complaint helpline number +911133107581 (Booking Service) or 04-4376083 (in UAE).
- Email: Send an email to order@zomato.com or dining@zomato.com
- Online Complaint Form: File a complaint directly on Zomato’s website (zomato.com) by logging in to your account.
- Zomato App: Use the in-app chat or help section. Be sure to have your order ID handy and provide a clear description of your issue.
For any complaints regarding Hyperpure, call the customer care number +911161267126 or send an email to help@hyperpure.com.
Additional Contact Information:
| Zomato Services | |
|---|---|
| Zomato Gold | gold@zomato.com |
| Wallet Issues | wallet@zomato.com |
| Restaurant Partners | priority@zomato.com |
| Zomato for Enterprise | enterprise@zomato.com, zfesupport@zomato.com |
| Zomaland | hello@zomaland.com, giftcards@zomato.com |
Still, not resolved? Initially request the support team to escalate the case to the senior executive.
2. Escalation to the Grievance Officer:
If your issue remains unresolved at the customer service level, you can escalate it to Zomato’s Grievance Officer. This is especially important for serious complaints or those requiring a higher level of attention including privacy concerns.
The contact details are:
- Email: grievance@zomato.com, nodal@zomato.com
- Address: Grievance Officer – Zomato Limited, Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102.
Note: Law Enforcement Agencies can request the officer for the information required from Swiggy.
In your grievance, include your original complaint reference number, order ID, a detailed explanation of your dissatisfaction, and the desired resolution. Attach any relevant evidence (images, invoices, etc.).
3. Approaching to Consumer Forum:
If you are still not satisfied after the Grievance Officer’s response, you have two options: you can file an informal complaint with National Consumer Helpline (NCH) for assistance and potential mediation or approach the Consumer Court through the E-DAAKHIL portal for filing a formal complaint to seek compensation or other legal remedies.
For legal issues, send a formal notice to Zomato’s legal team at legal@zomato.com.
Tips:
- Beware of Scams: Only use official Zomato channels and never share your bank or personal information with unverified contacts.
- Food Safety: If you have concerns about the quality of food, you can also report it to the Food Safety and Standards Authority of India (FSSAI).
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