Dear @Arti_Tirgar
For your Zomato order (ID [insert]) cancelled on 26 July without refund, immediately call Zomato customer care or email order@zomato.com with your order number, cancellation time, payment proof and screenshot of the missing refund notification. Meanwhile, open the Zomato app, go to “Help” on the cancelled order, select “Escalate issue” and keep all ticket numbers.
Failing this, lodge a formal complaint on the National Consumer Helpline (1800-11-4000) or online via grievance portal under “food delivery services”. Retain all communications for reference.
If still need help, reply to us.