Request for Refund from zomato Wallet Top-Up for Dining Booking

[Tanmay_Sankpal]

I am writing to request a refund for a wallet top-up of ₹10,000 made . I added this amount thinking it could be used to book a Zomato Dining reservation. However, I later found out that Zomato Wallet funds cannot be used for dining payments, and the amount is now stuck in my wallet unused.

Here are the transaction details:

Since the funds have not been used and were added due to a misunderstanding, I kindly request you to process a refund to the original payment method.

I fully understand Zomato’s wallet policies, but I would sincerely appreciate your support in this matter as it was a genuine mistake.

Thank you for your understanding. Looking forward to your assistance.

[complainthub]

Dear @Tanmay_Sankpal

We’re sorry you’re facing this issue. To process your refund request for the ₹10,000 Zomato Wallet top-up, open the Zomato app, tap Profile > Support > Wallet & Payments > Refund Request. Attach your transaction details (ID, date) and explain the misunderstanding. You can also email or call customer care .

@complainthub

Zomato Customer Care:

Your first point of contact is Zomato’s customer service team here:

• Customer Service Numer: Call the Zomato complaint helpline number +911133107581 (Booking Service) or 04-4376083 (in UAE).
• Email: Send an email to order@zomato.com or dining@zomato.com
• Online Complaint Form: File a complaint directly on Zomato’s website (zomato.com) by logging in to your account.
• Zomato App: Use the in-app chat or help section. Be sure to have your order ID handy and provide a clear description of your issue.

If you do not receive a response within 5 business days, escalate via the National Consumer Helpline (NCH) (1800-11-4000) or file a consumer complaint online.

If still need help, reply to us.