How can I complain about Zomato?

If you have any complaints about Zomato such as online food orders, delayed delivery, cancellation, dining booking, refund/payment disputes, or other delivery partner concerns, follow these steps to file your complaints:

1. Zomato Customer Care:

Your first point of contact is Zomato’s customer service team here:

  • Customer Service Numer: Call the Zomato complaint helpline number +911133107581 (Booking Service) or 04-4376083 (in UAE).
  • Email: Send an email to or
  • Online Complaint Form: File a complaint directly on Zomato’s website ( by logging in to your account.
  • Zomato App: Use the in-app chat or help section. Be sure to have your order ID handy and provide a clear description of your issue.

For any complaints regarding Hyperpure, call the customer care number +911161267126 or send an email to

Additional Contact Information:

Zomato Services Email
Zomato Gold
Wallet Issues
Restaurant Partners
Zomato for Enterprise,

Still, not resolved? Initially request the support team to escalate the case to the senior executive.

2. Escalation to the Grievance Officer:

If your issue remains unresolved at the customer service level, you can escalate it to Zomato’s Grievance Officer. This is especially important for serious complaints or those requiring a higher level of attention including privacy concerns.

The contact details are:

Note: Law Enforcement Agencies can request the officer for the information required from Swiggy.

In your grievance, include your original complaint reference number, order ID, a detailed explanation of your dissatisfaction, and the desired resolution. Attach any relevant evidence (images, invoices, etc.).

3. Approaching to Consumer Forum:

If you are still not satisfied after the Grievance Officer’s response, you have two options: you can file an informal complaint with National Consumer Helpline (NCH) for assistance and potential mediation or approach the Consumer Court through the E-DAAKHIL portal for filing a formal complaint to seek compensation or other legal remedies.

For legal issues, send a formal notice to Zomato’s legal team at

:tipping_hand_man:t5: Tips:

  • Beware of Scams: Only use official Zomato channels and never share your bank or personal information with unverified contacts.
  • Food Safety: If you have concerns about the quality of food, you can also report it to the Food Safety and Standards Authority of India (FSSAI).

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.