Complaint for Zepto Kalwa Thane

[Ghag_Deepa]

I have been a regular customer of Zepto, but recently, I have noticed a significant difference between the original cost of products and the cost displayed for delivery by Zepto. For example, if a product costs ₹150, they show it as ₹250. Just now, I ordered two items with a total original cost of ₹91, but they displayed ₹127.

Location o ZEPTO Kalwa Thane

[complainthub]

Dear @Ghag_Deepa,

I understand your concern about the price differences on Zepto. Here’s how you can address this issue:

1. Contact Zepto Customer Support: Use the app’s “Help” or “Support” section to raise a complaint about the price discrepancy. Mention specific examples, such as the ₹91 total being displayed as ₹127, and your location (Kalwa, Thane).
2. Check for Pricing Policies: Sometimes, prices may include additional charges like delivery fees or dynamic pricing. Request clarity on their pricing policy for your area.
3. Request Refund/Clarification: If you feel overcharged, ask for a refund of the difference or a clear explanation of the charges.
4. Escalate if Unresolved: If the issue persists, email support@zeptonow.com their support team or escalate the matter through online.

@complainthub

Steps to file an online complaint:

• Visit Zepto’s official website (zeptonow.com) .
• Navigate to the “Customer Support ” page or “Support” section of the mobile app.
• Choose chat with us by logging in to your account to open the online complaint form.
• Fill out the form with all necessary details, including your order number, issue description, and contact information.
• Submit your complaint.

Finally, wait for a response from the support team and note down the reference number to track the status of your complaint. If your complaints are not resolved, escalate them to the appointed Grievance Officer by email at support@drogheria.in.

These steps should help you resolve the issue. Let me know if you need further assistance.