I’m sorry about your negative experience with Tira and the counterfeit L’Oréal hair masque. Given Tira’s refusal to address your complaint and their apparent attempt to avoid accountability, I suggest filing a complaint with the National Consumer Helpline (NCH). They can help mediate the dispute and may assist you in getting a resolution. You can provide them with all the details you’ve shared here – the order details, photos of the product and the damage to your hair, and screenshots documenting Tira’s response and account deletion.
For more help, read this: How to file consumer complaints to National Consumer Helpline?
If you still need help, reply to us.