I received a missing item product from Myntra

[Sahil_Tadvi]

I ordered a perfum gift set product from Myntra and recieved today on 23rd june .when I was opened a product the box also in broken condition and the one park avenue perfume harmony perfume also missing my Order ID # 1302293 19648401844503
I want initiated refund

[complainthub]

Dear @Sahil_Tadvi

We’re sorry your Park Avenue Harmony perfume was missing and the gift box arrived damaged. To initiate a refund, open the Myntra app and navigate to Orders > 130229319648401844503 > Need Help. Select “Missing/Damaged Item,” upload the box and missing-item photos, and request a refund for the Harmony perfume. You’ll receive confirmation within 48 hours.

If you don’t hear back, email Myntra’s Grievance Officer at customergrievance@myntra.com with your Order ID and images. For further escalation, lodge a complaint on the National Consumer Helpline.

You can follow these instructions:

@complainthub

Steps to file an online complaint:

• Visit the Link or open the app.
• Log in and click the Contact Us option from the menu or profile icon.
• The Help Center will open.
• Select the query type – Order related; Non-order related; Recent issues.
• Select the order or subcategories.
• Scroll down and click on the chat option.
• For the payment or refund, click on “Write to us” and attach an invoice or screenshot of the required financial details.
• Describe the issue and register your complaint successfully.

Finally, note down the reference/ticket ID to track status.

Escalation to Grievance Officer:

If your issue is not resolved within the given time frame, escalate it to the Grievance Officer of Myntra. Send a written complaint by email or post to the officer at:

• Phone Number: 08061561999
• Email: customergrievance@myntra.com
• Address: Designation: Manager – CC – Escalation Desk, Myntra Designs Pvt Ltd, Alyssa, Begonia, and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka: 560103, India.

If still need help, reply to us.