To file a complaint about real estate property dealing and broker services of 99acres including issues related to property buying/selling or rental service (home, apartment, villa, commercial space, etc.), premium subscription, home Loans, real estate deals, property registration, and other real estate disputes, you can follow these steps and use the provided contact details:
Contact 99acres Customer Support:
- Customer Care Number: Call the 99acres’s toll-free helpline number 18004199099 or +911206637501 to raise general complaints.
- WhatsApp: Message on +918826821122.
- Email: You can email your concern at services@99acres.com or feedback@99acres.com.
Steps to file an online complaint:
- Visit the 99acres website (99acres.com).
- Navigate to the “Customer Service” option from the menu.
- Choose the “Enquiry/Complaint” option to open the online complaint form.
- Fill out the form with required details including your contact details, booking ID, property ID, and description of your complaint.
- Submit the form.
Finally, note the assigned ticket number for tracking the status of your complaint.
Escalation to Grievance Officer:
If your complaint is not resolved by the initial customer support, escalate it to the Head of Customer Service or the appointed Grievance Officer of Info Edge India Limited with all supporting evidence and reference number of previously unresolved complaints. You can submit an online grievance form or send a written complaint letter to:
- Email: legal@99acres.com (for IPR/legal disputes)
- Address: Grievance Officer, 99acres – Info Edge India Limited, Ground Floor, GF-12A, 94, Meghdoot, Nehru Place, New Delhi – 110020.
International Helpline Numbers:
| Country | 99acres Helpline Number |
|---|---|
| UAE | 8000182956 |
| USA | 18337039807 |
| UK | 8000489253 |
| Other countries | +911206637501 |
Approach the Consumer Forum:
If your complaint remains unresolved by 99acres or consumer rights are violated, you can file an informal consumer complaint with the National Consumer Helpline (NCH) of the Ministry of Consumer Affairs (MoCA).
For disputes related to real estate property involving 99acres, file a complaint with the Real Estate Regulatory Authority (RERA) of the respective state or union territory. If unsatisfied with the final resolution, consider taking legal action with the help of a professional lawyer.
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