To file a complaint about fast-moving consumer goods (FMCGs) products of Fortune Foods brand of Adani Wilmar including issues related to product quality such as food items (Atta, rice, besan, soya chunks, spices, pulses, etc.) and other products, you can use these steps and the provided contact details:
Fortune Foods Customer Support:
- Customer Care Number: Call the toll-free helpline at 18005729999 to raise your food complaints.
- Email: Send your concerns by email at care@adaniwilmar.in.
For trade/export enquiries, email to fortune@adaniwilmar.in or exports@adaniwilmar.in.
Steps to File a Complaint Online:
- Visit Adani Wilmar’s Fortune Foods website (fortunefoods.com).
- Navigate to the “Contact Us” Section.
- Fill out the online complaint form by providing all necessary details such as contact information, product details (brand name and batch number) and a detailed description of your complaint.
- Submit the form.
Finally, you will receive a reference number to track your complaint. You can also write a complaint letter and send it to head office at:
- Address: “Fortune House” near Navrangpura Railway Crossing, Ahmedabad – 380 009, Gujarat, India.
Approaching the Consumer Forum:
If the issue remains unresolved by Adani Wilmar or consumer rights are violated, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant details, including your complaint reference number and any correspondence with the company.
For unresolved issues related to food and beverages, you should file a complaint against Adani Wilmar’s Fortune brand to Food Safety and Standards Authority of India (FSSAI).