Dear @kk_wine_sp, if you have lodged your complaint with the National Consumer Helpline (NCH), they are arbitrators and will try to mediate your complaint with Swiggy.
If you want to file a formal consumer case against Swiggy, you will have to submit your application to the respective district consumer dispute redressal commission (consumer court) through the E-DAAKHIL portal. To know more, read: How to file a consumer complaint to Consumer Disputes Redressal Commission (Consumer Court) on E-DAAKHIL?