How can you file complaints about electronic products of Whirlpool?

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To file complaints about electronics and home appliances products of Whirlpool, including issues related to water purifiers, refrigerators, kettles, washing machines, air conditioners, hand blenders, microwave ovens, and small appliances, you can use the following steps and the provided helplines & contact details:

Whirlpool Customer Support
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Whirlpool Customer Support:

  • Customer Care Number: Call the toll-free number 18602081010 to talk with Whirlpool’s customer service representative.
  • WhatsApp Number: Message to +919667427788
  • Email: Send an email to servicehead_india@whirlpool.com.

For any issues related to built-in appliances, call at 18602081010 for technical support. If your product is in the warranty period, request a service visit at your doorstep or book an appointment to visit the nearest service center to repair your electronic or home appliance device.

In your complaint, must include product details, invoice number, order ID (for online order from Whirlpool), and complaint description.

Steps to file an online complaint:

  • Visit Whirlpool’s official website (whirlpoolindia.com).
  • Navigate to the “Support” page from the menu.
  • Click “Chat with Us” to start a conversation with an executive or “Request Service” to report an issue.
  • Fill out the form with required details including product details, invoice number, and a description of the issue.
  • Submit your complaint.

Finally, note down the reference/ticket ID to track status.

Escalate to Service Head/CEO:

If your complaints are not resolved within 48 hours or if you’re dissatisfied, escalate it to the Service Head by emailing servicehead_india@whirlpool.com, including all previous complaint details and reference numbers. For unresolved issues, write to the CEO at writetoceo@whirlpool.com with all prior reference IDs.

For any privacy disputes, send a notice to legal@whirlpoolindia.com.

If your previous complaints are not resolved by Whirlpool or your consumer rights are violated, file an informal complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs.

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