To file complaints about home appliances and electronic products of Panasonic India, including issues related to refrigerators, washing machines, vacuum cleaners, air conditioners, water purifiers, TV/Monitors, cameras, accessories, industrial devices (sensors/switches), smartwatches, smart home/security systems, IoT devices, automotive solutions, other FMEG and electronics products and services, you can use the following steps and the provided contact details of customer service:
Panasonic Customer Support:
- Customer Care Number: Call at +918069841333 to talk with Panasonic’s customer service representative. For issues related to business/dealership, dial +918069841373.
- WhatsApp: Message on +919311211333.
- Email: Send your email to helpline@in.panasonic.com.
If you have complaints regarding orders and online shopping on Panasonic store, call the customer care number +919289659933 or email to ecomsupport@ultroncommerce.com. For bulk order enquiry, email panasonic.estore@ultroncommerce.com.
For complaints related to other products, contact the support team at +919729900200 (Welding Equipment), +919910114351 (SMT (FA)), and +917496957551 (Digital Factory solution).
To raise your concern about Mobile Handsets, dial 18001028989 or email mobile.support@in.panasonic.com. For battery products, contact 18002332657 or send an email to customer.care@in.panasonic.com. For complaints related to battery products, customers can also write to:
- Address: Panasonic Energy India Company Limited, Plot No. 112, Sector-3, Pithampur, Dhar, Madhya Pradesh 454775.
Steps to file an online complaint:
- Visit Panasonic’s official website (panasonic.com).
- Navigate to “Support” page from the menu.
- Click “Track & Register Complaint” to open the online complaint form.
- Fill out the required details including order ID, product details, warranty (if have), and description of the issue with supporting evidence.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also Panasonic’s mobile app for online store services or making a complaint about its products and services.
Escalation to Service Head:
If your issue isn’t resolved at the first level, escalate it by sending an email to the Service Head at service.head@in.panasonic.com. Include your complaint reference ID and a detailed explanation of the unresolved issue. For complaints related to privacy, infringement of IPR, or unresolved online orders, escalate to the Grievance/Nodal Officer at:
- Phone Number: +911244751300 (Head Office)
- Email: pi.grievanceofficer@in.panasonic.com
- Address: Panasonic Life Solutions India Private Limited, 12th Floor, Ambience Tower I, Ambience Island, NH-8, Gurgaon, Haryana-122002
Note: If your previous complaints are not resolved by Panasonic or your consumer rights are violated, file an informal complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs.
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