Dear @Neeraj_Khare Ji,
As per your concern, you have faced continuous harassment and procedural lapses by BSES Rajdhani Power Ltd., specifically concerning the cancellation and rejection of your new meter applications. Despite meeting the requirements and following the process, deficiencies were unjustly raised, and there is an allegation of demand for bribes from BSES officials. You have already written to concerned officials but have received no response.
These are steps you can take:
BSES Grievance Redressal Forum:
You can lodge a complaint with the BSES grievance redressal forum detailing your experience and attach all supporting documents (application numbers, rejection notices, proof of compliance, and email correspondence). For this, you may call at the helpline number 19123 / 01139999707 or WhatsApp number +918800919123.
To make your complaint online, follow these instructions:
Electricity Ombudsman:
If BSES fails to respond within the stipulated period (30 days), escalate your complaint to the Electricity Ombudsman for Delhi, which handles unresolved complaints from distribution companies.
Consumer Protection Act, 2019:
Under Section 34 of the Consumer Protection Act, 2019, you can approach the District Consumer Disputes Redressal Commission or the National Consumer Helpline (NCH) for redressal, claiming compensation for financial losses, mental harassment, and deficiency in service.
Legal Recourse (Anti-Corruption): Since you have mentioned the demand for bribes, you can file a complaint with the Vigilance Department or Delhi Anti-Corruption Bureau (ACB). Corruption by public servants is a punishable offense under Bharatiya Nyaya Sanhita (BNS), 2023, Chapter XII, Sections 198 onwards.
If still need help, reply to us.