To address the denial of accommodation despite your confirmed booking and full payment, immediately file a complaint with Agoda customer support through their Help Center or email CustomerService@agoda.com referencing your Booking ID 1559298557. Clearly explain the situation, including your parents’ age and the distress caused. If Agoda refuses a refund, escalate the matter by filing a complaint with the National Consumer Helpline (NCH) or relevant consumer forum. The customer services of the Agoda are quoted below. Follow the instructions.