Hotel booked from Expedia but Hotel staff denied for any booking

[Hemant5]

I booked a hotel Shree Venkatesh Nileyam at Ayodhya, Uttar Pradesh on May 12 ,2025 through Expedia. The booking was for May 21,2025 to May 23,2025.
I rang to the hotel on May 15,2025 about my booking and was shocked to know that Shree Venkatesh Nileyam has no tie up with Expedia and has not received any query from Expedia. Hotel staff informed me that a fresh booking would have to be done by me.
I immediately cancelled my booking with Expedia and requested them to refund my booking amount, which they acknowledged.
However, had I not contacted the local hotel I would have been in the dark about this cheating and my visit would have been spoilt by Expedia.
What can be done to check this type of fraud?

[complainthub]

Dear @Hemant5

You rightly cancelled the booking after verifying with the hotel—an important step. To address this potential fraud, file a formal complaint with Expedia via their support at https://www.expedia.co.in/helpcenter/ and demand written clarification. Also report the issue on the National Consumer Helpline (1800-11-4000). Keep all communication and refund confirmation for reference.

@complainthub

• In India, you can call to Expedia’s support team at toll-free number 18605002121 and from abroad, call the customer care number +911244873888 from 9 AM to 7 PM.

While lodging your complaint, provide the Booking Confirmation Number and summary of the issue, including dates, locations, confirmation emails, and any supporting documents (e.g., receipts, screenshots).

Steps to file an online complaint:

• Visit the Expedia Website (expedia.com)
• Navigate to the “Support” or “Help” section.
• Click “Help” to chat with a customer care executive.
• Login to your account.
• Fill out the online complaint form with the required information accurately and thoroughly. Include your booking details (flights, cruises, car, lodging, etc.), a clear description of the issue, and any relevant documentation.
• After reviewing your information, submit the form.

Finally, note down the reference/ticket ID to track status.

If still need help, reply to us.