Cancellation amount not refunded by OYO

I booked oyo room and I cancelled it 24 hrs before. I was told that the amount will be refunded within 7-14 days. I did not received amount in 14 days and when I called in service center, they disconnected call saying that the amount cannot be refunded. How it cannot be refunded? This is a fraud.

Dear @Khushboo

If your cancellation amount is not refunded by OYO Rooms even after contacting the customer support team of OYO, first email to with all supporting evidence and booking details.

Further, you may escalate the unresolved complaint to the Grievance Officer by emailing with previous reference number of the complaint.

For more help, read: Where can I file booking complaints of OYO?

If still not resolved by OYO Rooms, you may lodge a consumer complaint against OYO to the National Consumer Helpline (NCH). It is free and you don’t have to pay any fee for the complaint.

Still, have doubts or need more help? Ask by replying to me.