To file a complaint about bus services of the Brihanmumbai Electric Supply & Transport Undertaking (BEST) in Mumbai such as misconduct by drivers or conductors, AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), punctuality (delayed bus), bus passes, or quality of service within bus, you can use the following contact details and follow these steps to contact the BEST Undertaking:
BEST Bus Helplines:
- Helpline Number: For any complaints or suggestions regarding BEST Bus services, you can contact the toll-free number 1800227550.
- Email: You can also email your concerns directly to transport@bestundertaking.com.
In case of emergency & accidents, call to the traffic/bus control room at +912224137937 or +912224146262. For other complaints, contact here:
| Support | Helpline Number |
|---|---|
| Refund of Passenger Balance | +912224183360, +912224157179 |
| Accident and Claim | +912223087393 |
| Lost Property Claims | +912224128596 |
Steps to file an online complaint:
- Visit the official BEST website
- Navigate to the ‘Customer Service’ section to open the online complaint form.
- Fill out the complaint form with the required details including bus number, bus route, or service number.
Escalation to Head Office:
If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396. Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.
Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:
- Address: Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.
To know the contact details of all designated officials, visit the contact page provided on their official website.
Tips: If your complaint is not resolved by BEST, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for violating consumer rights.
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