Where can I complain about bus service of BEST Undertaking?

Transportation
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To file a complaint about bus services of the Brihanmumbai Electric Supply & Transport Undertaking (BEST) in Mumbai such as misconduct by drivers or conductors, AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), punctuality (delayed bus), bus passes, or quality of service within bus, you can use the following contact details and follow these steps to contact the BEST Undertaking:

BEST Customer Support for bus
BEST Customer Support for bus1319×720 78.3 KB

BEST Bus Helplines:

  • Helpline Number: For any complaints or suggestions regarding BEST Bus services, you can contact the toll-free number 1800227550.
  • Email: You can also email your concerns directly to transport@bestundertaking.com.

In case of emergency & accidents, call to the traffic/bus control room at +912224137937 or +912224146262. For other complaints, contact here:

Support Helpline Number
Refund of Passenger Balance +912224183360, +912224157179
Accident and Claim +912223087393
Lost Property Claims +912224128596

Steps to file an online complaint:

  • Visit the official BEST website
  • Navigate to the ‘Customer Service’ section to open the online complaint form.
  • Fill out the complaint form with the required details including bus number, bus route, or service number.

Escalation to Head Office:

If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396. Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.

Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:

  • Address: Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.

To know the contact details of all designated officials, visit the contact page provided on their official website.

:tipping_hand_man:t5: Tips: If your complaint is not resolved by BEST, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for violating consumer rights.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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Maine APMC MARKET SE KHARGHAR SECTOR 12 KA TICKET LIYA THA. BUT BUS CBD BELAPUR DEPO PE BAND KAR DI. KOI PROPER ANSWER NAHI DE RAHA HAI DEPOT MANAGER BHI

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Dear @Suhas_Bodake

We can understand the inconvenience caused by the premature termination of your bus from APMC Market to Kharghar Sector 12 at the CBD Belapur Depot.

In this case, you can obtain a refund for your ticket. For this, please visit the nearest BEST bus depot with your ticket. The depot staff will assist you with the refund process.

We understand your frustration with the lack of a proper response from the depot manager. To address this further and ensure accountability, we encourage you to lodge an online complaint against the bus driver and BEST Undertaking services. You can do so through the Maharashtra state government’s public grievance portal.

Providing details about the incident, date, time, and your ticket number will help expedite the process. We value your feedback and are committed to improving our community services. We appreciate you bringing this to our members of the citizen community.

If still need help, reply to us.