Best bus does not come on time

[Pooja_Sharma2]

The best bus does not come on time. In the Andheri East we have to wait for 1 hour for the bus to reach. Please arrange for the bus. please inform us about the bus halt Bus charges have increased and the buses have become less in use, please make the buses available on time, this is my humble request.

[complainthub]

Dear @Pooja_Sharma2

We understand your concern regarding long waits and reduced BEST bus availability in Andheri East. To formally raise this issue, please contact BEST at 1800227550 or email transport@bestundertaking.com. You can also visit the BEST grievance portal to submit your complaint. Request them to improve frequency and share halt and fare details.

@complainthub

Steps to file an online complaint:

• Visit the official BEST website
• Navigate to the ‘Customer Service’ section to open the online complaint form.
• Fill out the complaint form with the required details including bus number, bus route, or service number.

Escalation to Head Office:

If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396. Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.

Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:

• Address: Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.

To know the contact details of all designated officials, visit the contact page provided on their official website.

If still need help, reply to us.