Complaint about best bus and does this happen often to new people traveling throught bus, sought of a scam

[Soup]

Hi, I’m a teenager who started using best bus public transport services recently, today, I got up at bus 441 from namaskar to chinnai college bus stop, the bus ticket was 5 rupees, but when I got down the bus ticket checker was at chinai college, he fined me 55 rupees saying that the bus ticket costed rupees 10 , since I recently started these services I had no idea, the conductor himself gave me a ticket costing five rupees, I sincerely demand a refund of my 55 rupees as the bus conductor himself gave me the ticket of 5 rupees, I did not know, hence it really isn’t my fault and I demand a refund

[complainthub]

Dear @Soup

Since the conductor issued you a ₹5 ticket despite the correct fare being ₹10, you were fined due to incorrect fare information, not your own misconduct. To request a refund, you should immediately file a complaint with BEST by email transport@bestundertaking.com or call their helpline at 1800227550. Attach a copy/photo of the incorrect ticket and fine receipt to support your claim. To make your complaint online, follow this:

@complainthub

Steps to file an online complaint:

• Visit the official BEST website
• Navigate to the ‘Customer Service’ section to open the online complaint form.
• Fill out the complaint form with the required details including bus number, bus route, or service number.

Escalation to Head Office:

If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396. Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.

Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:

• Address: Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.

To know the contact details of all designated officials, visit the contact page provided on their official website.

If still need help, reply to us.