Dear @Chetan_Lad
We understand your concern regarding the low frequency, irregular routes, and incomplete service of Bus No. 602 and A 602 from Kanjur Marg to Shetty Vidhyalaya. Please file a complaint with BEST at 1800227550 or via their grievance portal. You may also write to the local depot manager referencing Mr. Katke’s name for accountability.
Steps to file an online complaint:
Visit the official BEST website
Navigate to the ‘Customer Service ’ section to open the online complaint form.
Fill out the complaint form with the required details including bus number, bus route, or service number.
Escalation to Head Office:
If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396 . Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.
Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:
Address : Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.
To know the contact details of all designated officials, visit the contact page provided on their official website.
If still need help, reply to us.