Two-Hour Wait for Bus 421

[complainthub]

Dear @Kinza

We understand your frustration with the non-arrival of bus 421 at Ghatkopar and the inconvenience caused to commuters. To raise this issue formally, please contact BEST at 1800227550 or email transport@bestundertaking.com with route details and time. You may also post your grievance on the BEST complaint portal. Request them to review bus frequency and provide real-time updates to commuters.

@complainthub

Steps to file an online complaint:

• Visit the official BEST website
• Navigate to the ‘Customer Service’ section to open the online complaint form.
• Fill out the complaint form with the required details including bus number, bus route, or service number.

Escalation to Head Office:

If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396. Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.

Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:

• Address: Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.

To know the contact details of all designated officials, visit the contact page provided on their official website.

If still need help, reply to us.