If you have complaints about water services of Maharashtra Jeevan Pradhikaran (MJP) in the state of Maharashtra such as issues related to rural/urban water supply including industrial and commercial sectors, payment/billing, water pipe leakages, sewerage (collection, disposal, and treatment of wastewater), and rainwater harvesting and artificial recharge, follow these steps and use the provided contact details & helplines to make your water complaints:
File a water complaint to Maharashtra Jeevan Pradhikaran:
If you want to resolve the complaints of water supply and sewerage, contact the designated official of your Water Supply Station (WSS). At level 1, you can contact the Assistant Engineer of Sub-Divisional Water Works. Further, you can escalate the grievance to the Deputy Engineer of the Divisional Office and then the Executive Engineer (EE) of your Regional Office (WSS).
Steps to file an online complaint:
- Visit the MJP’s official Website (mjp.maharashtra.gov.in).
- Login/Register as a citizen to access the online grievance services.
- Click “Grievance” to open the online complaint form.
- Select the type of complaint for"faulty meter", “water pressure”, or “quality of the water”.
- Fill in the form by providing necessary details such as your contact information, the nature of the water complaint, the location of the issue, and any supporting documents if required.
- Submit the form.
Finally, you will receive a confirmation of your complaint along with a reference ID. You can track the progress of your complaint by using the reference ID provided. For technical issues, while lodging water complaints, email ms-mjp@mah.gov.in or itcell-mjp@mah.gov.in with a screenshot.
Escalate to Head Office:
If the water complaints are not resolved to your expectations by regional offices, you may also write a complaint letter to the Head Office of Maharashtra Jeevan Pradhikaran at:
- Phone Number: +912227571625
- Email: headquarters@mjp.gov.in
- Address: Headquarters, Maharashtra Jeevan Pradhikaran, Express Towers, 4th Floor, Nariman Point, Mumbai – 400021
Before approaching the head office, must contact your regional office by email or phone number provided in the last section.
Note: For water-related complaints in Mumbai City, complain to Brahanmumbai Municipal Corporation (BMC) and if you are in Navi Mumbai, lodge a water complaint to Navi Mumbai Municipal Corporation (NMMC).
If not resolved by regional offices or local water works stations, you can lodge a public grievance to the Appellate Officer of MJP under the Department of Water Supply and Sanitation through the “Maharashtra Public Grievance Redressal System (PGRS)” of the government of Maharashtra.
Tips: If you think your consumer rights regarding public utility services are violated by the Maharashtra Jeevan Pradhikaran or water distribution authority in your region, file a complaint to the National Consumer Helpline (NCH) under the Department of Consumer Affairs.
Escalation to Regional Office:
If your previous complaints are not resolved by local water stations, escalate the matter to the Chief Engineer at your regional Office of MJP. You can write a complaint letter including previous reference/ticket ID to get instant help to the officials by calling on the provided contact numbers regarding water supply in your region.
1. Amaravati Region
| Sub-Divisional Water Works | Phone Number | |
|---|---|---|
| Amaravati (Regional Office) | +917212664292 | ce.mjp-amaravati@mah.gov.in |
| Amaravati (SE) | +917212663235 | semjpamravati@gmail.com |
| Amaravati (EE) | +917212552231 | eeur.amravati@gmail.com |
| WM Amaravati | +917232244498 | eemjpyavatmal@gmail.com, eewm.amravati@mjp.gov.in |
| Yavatmal | +917232244498 | eemjpyavatmal@gmail.com |
| Akola (SE) | +917242403488 | semjp.akola@gmail.com |
| Akola (EE) | +917252232071 | eemjpda@gmail.com |
| Washim | +917252232071 | eeur.washim@gmail.com |
| Buldhana | +917262242457 | eeur.bhuldhana@gmail.com |
2. Aurangabad Region
| Sub-Divisional Water Works | Phone Number | |
|---|---|---|
| Aurangabad (Regional Office) | +912402371386 | ce.mjp-aurangabad@mah.gov.in |
| Aurangabad (SE) | +912402370239 | semjpabd@gmail.com |
| Aurangabad (EE) | +912402328406 | eemjpabd@gmail.com, ajaysingh.1@gmail.com |
| Beed | +91244222236, +91244222237 | eemjpbeed@gmail.com |
| Jalna | +91248224189 | ex.engineermjp@gmail.com |
| Latur | +91238220148 | semjplatur@gmail.com |
| Latur (EE) | +912382223030 | eemjplatur@gmail.com |
| Osmanabad | +912472251767 | eemjposd@rediffmail.com |
| Nanded (SE) | +912462262317 | semjpnanded@gmail.com |
| Nanded (EE) | +912462262259 | eemech.nanded@mjp.gov.in |
| Parbhani | +912452234698 | eemjpparbhani@gmail.com |
3. Kokan Region
| Sub-Divisional Water Works | Phone Number | |
|---|---|---|
| Kokan (Regional Office) | +912225321860 | ce.mjp-thane@mah.gov.in |
| Thane (SE) | +912225328532 | seur.thane@gmail.com |
| Thane (EE) | +912225368375 | thanedivision456@gmail.com |
| Ambernath | +912512602348 | eewmamb@gmail.com |
| Palghar | eewm.virar@mjp.gov.in | |
| Panvel (SE) | +912227490920 | semjpcpanvel@gmail.com |
| Panvel (EE) | +912227464400 | eewmpanvel@gmail.com |
| Mangaon | +912140263090 | eemjp_mangaon@ediffmail.com |
| Ratnagiri | +912352222518 | ee.oros@mjp.gov.in |
| Sindhudurg | +912362228082 | ee.ors@mjp.gov.in |
4. Nagpur Region
| Sub-Divisional Water Works | Phone Number | |
|---|---|---|
| Nagpur (Regional Office) | +917122545573 | ce.mjp-nagpur@mah.gov.in |
| Nagpur (SE) | +917122558423 | se.nagpur@mjp.gov.in |
| WM, Nagpur (EE) | +917122560146 | eewm.nagpur@mjp.gov.in |
| WM, Nagpur (EE) | +917172250572 | secircleehandrapur@gmail.com |
| Chandrapur | +917172250597 | ee.chandrapur@mjp.gov.in |
| Vardha | +917152242470 | mjpwaedha32@gmail.com |
| Nagpur | +917122560877 | ee.nagpur@mjp.gov.in |
| Gondia | +917186250677 | N/A |
5. Nashik Region
| Sub-Divisional Water Works | Phone Number | |
|---|---|---|
| Nashik (Regional Office) | +91253460049 | ce.mjp-nashik@mah.gov.in |
| Nashik (SE) | se.nashik@mjp.gov.in | |
| WM Nashik | +912532577021 | se.nashik@mjp.gov.in |
| Jalgaon (SE) | +917122560877 | |
| Jalgaon (EE) | +912572233074 | ee.jalgaon@mjp.gov.in |
| Ahmednagar (SE) | +912412430042 | semjpanr@gmail.com |
| Ahmednagar (EE) | +912412430992 | ee.ahmednagar2017@gmail.com |
| Sagamner | +912425225393 | ee.sangamner@mjp.gov.in |
6. Pune Region
| Sub-Divisional Water Works | Phone Number | |
|---|---|---|
| Pune (Regional Office) | +912029706072 | ce.mjp-pune@mah.gov.in |
| Pune (SE) | +912026138332 | semjppun@gmail.com |
| Pune 1 | +912029522156 | eemjpdevpune@gmail.com |
| Pune 2 | +912029706061 | eedivpune2@gmail.com |
| Satara | +912162221682 | eewmsatara111@gmail.com |
| Karad | +912164229946 | mjpkarad@gmail.com |
| Sangli (SE) | +912332322441 | mjpsangli@gmail.com |
| Sangli (EE) | +912332322884 | mjpsangli@gmail.com |
| Kolhapur | +912312537751 | eemjpkopdn@gmail.com |
| Solapur | +912172311692, +912172311693 | mjpsolapur@rediffmail.com |
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