Dear @hemali_daftary
Your concern about Myntra wallet balance expiry without prior intimation is valid. As per fair practice, such terms should be clearly communicated. Since the call center hasn’t responded in 10 days, raise a written complaint by calling at +918061561999 via Myntra Help Center. If unresolved, escalate to the National Consumer Helpline at 1800-11-4000 or file an online grievance for lack of transparency and non-response.
Visit the Help Center of Myntra ’s official portal or use their mobile app. Navigate to the ordered product and select the available options to raise a complaint.
Steps to file an online complaint:
Visit the Link or open the app.
Log in and click the Contact Us option from the menu or profile icon.
The Help Center will open.
Select the query type – Order related; Non-order related; Recent issues.
Select the order or subcategories.
Scroll down and click on the chat option.
For the payment or refund, click on “Write to us” and attach an invoice or screenshot of the required financial details.
Describe the issue and register your complaint successfully.
Finally, note down the reference/ticket ID to track status.
Escalation to Grievance Officer:
If your issue is not resolved within the given time frame, escalate it to the Grievance Officer of Myntra. Send a written complaint by email or post to the officer at:
Phone Number : 08061561999Email : customergrievance@myntra.com Address : Designation: Manager – CC – Escalation Desk, Myntra Designs Pvt Ltd, Alyssa, Begonia, and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka: 560103, India.
If still need help, reply to us.