To file a complaint about sports products and online shopping services of Decathlon, such as online orders, seller/B2B deals, delivery delays, Decathlon subscription plans, partnered store services, or payment issues, follow this guideline and use the provided helplines & contact details:
Decathlon Customer Support:
- Customer Care Number: Call +917676798989 to talk with customer service executives.
- Email: For non-urgent issues, you can email to care.india@decathlon.com or b2b.india@decathlon.com (for B2B/organization deals)
You can also visit your nearest Decathlon store to return the product or report an issue related to its products & sports accessories bought from the stores.
Steps to file an online complaint:
- Visit the Decathlon’s official website (decathlon.in).
- Navigate to “Support” from the menu.
- Select the category of issue.
- Login to your account
- Chat with the executive using the live chat feature or open the online complaint form.
- Fill out the form including as much information as possible, such as order number, product details, and the nature of the issue.
- Submit the form.
After registering your complaint, note the ticket number provided for tracking the progress of your complaint. You can also use the Decathlon mobile app to make your complaint or access online shopping services.
Escalation to Grievance Officer:
If your issue is not resolved satisfactorily, escalate it by submitting a formal written complaint to the Grievance Officer of Decathlon Sports India Pvt Ltd including all relevant details and any previous correspondence. Send this grievance to:
- Email: care.india@decathlon.com
- Address: Grievance Officer – Decathlon Sports India Private Limited, Survey No. 78/10 A20 – Chikkajala Village, Bellary Road, (PO Box No. 1, Bettahalsoor Post Office), Bangalore – 562157, Karnataka.
If the complaint related to consumer rights violations is not addressed to your satisfaction, file a complaint with the National Consumer Helpline (NCH) of the Ministry of Consumer Affairs.
As a last resort, if the resolution provided by Decathlon or the regulatory authorities is unsatisfactory, you may consider taking legal action. Legal professionals can guide you through this process.
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